What is BPM (Business Process Management)?
Turkish: BPM
BPM manages business processes by mapping, measuring, improving, and automating workflows so operations run consistently.
What is BPM?
BPM (Business Process Management) is a management discipline for understanding, measuring, improving, and sometimes automating business processes end to end. It is not a single software product; it combines process design, role definition, metrics, and technology choices.
Purchase approvals, complaint handling, quote preparation, invoice processing, and onboarding flows can all fall under BPM. The goal is not only to draw steps, but to reveal waiting time, unclear ownership, repeated manual work, and control points.
The BPM Cycle
BPM usually follows a cycle of discovery, modeling, execution, monitoring, and improvement. Teams first map the current process, then design the target flow. The process may be implemented in workflow software, forms, integrations, or even a disciplined manual checklist. As metrics accumulate, bottlenecks are revisited.
BPMN helps describe processes with shared symbols that business and technical teams can understand. RPA can automate repetitive screen-based tasks, but automating a poorly designed process can make the problem harder to change.
In many BPM projects, the most valuable output is not a screen; it is a shared, measurable understanding of how work should move.
Related Terms
An approval workflow routes decisions such as quotes, purchases, or leave requests to the right people based on authority rules.
BPMN (Business Process Model and Notation)BPMN is a standard notation for showing business events, tasks, decisions, and flows with symbols both business and technical teams can read.
WorkflowA workflow defines which tasks happen, in what order, by whom, and under which rules to reach a business or system goal.
Process MiningProcess mining analyzes ERP, CRM, and workflow logs to reveal real process paths, bottlenecks, rework, and deviations from the intended flow.
RPA (Robotic Process Automation)RPA uses software bots to perform repetitive, rule-based office tasks through screens, forms, and existing business applications.
Workflow EngineA workflow engine defines and executes process steps, business rules, task assignments, and state transitions.