What is Chatbot?
Turkish: Chatbot (Sohbet Botu)
A chatbot is a conversational interface that answers user requests through scripted flows, retrieval, or AI-generated responses.
What is Chatbot?
A chatbot is a conversational interface that responds to what a user types or says in a website, mobile app, messaging channel, or contact-center flow. A basic bot follows predefined menus; a more advanced bot understands intent, retrieves information, starts transactions, and hands off to a human when needed.
Types of Chatbots
- Rule-based chatbot: Uses buttons, decision trees, and fixed replies. It works well for FAQs and status checks.
- NLP chatbot: Extracts intent and entities such as order numbers, product names, or dates.
- LLM chatbot: Handles open-ended language more naturally, but needs retrieval, guardrails, and clear scope limits.
- Transactional chatbot: Books appointments, opens return requests, sends payment links, or creates CRM records.
Business Use
Chatbots should be designed to connect the right request to the right process, not just to deflect support volume. Common uses include order status, support triage, dealer information lines, HR help desks, and sales qualification. NLP helps detect user intent, LLM can produce natural replies, and an AI agent can call tools during the conversation to complete multi-step tasks.
A reliable chatbot defines its scope, source material, approval points, fallback language, and handoff rules before it reaches users.
Related Terms
An AI agent is a software component that uses an LLM, tools, and data sources to plan steps and complete a defined goal.
Conversational AIConversational AI lets software understand language, keep context, and complete multi-turn conversations over text or voice.
LLM (Large Language Model)An LLM is a model trained on large text datasets that can understand and generate natural language, forming the basis of tools like ChatGPT.
NLP (Natural Language Processing)NLP is the AI field that processes human language as text or speech for tasks such as classification, search, summarization, and generation.