Tag: SLA
3 items found
Glossary Terms
Glossary
SLA (Service Level Agreement)
An SLA defines uptime, response time, resolution targets, measurement methods, and remedies between a provider and a customer.
Glossary
SLI and SLO
SLIs and SLOs define measurable service signals and the reliability targets teams commit to for those signals over time.
Glossary
Uptime
Uptime expresses how long a system remains accessible outside planned or unplanned outages, usually as a percentage or time window.